Call centres were termed so because in their initial days they only used to receive voice calls over the telephone. But the explosion in communication mediums and the emergence of the Internet as one of the primary modes of interaction has propelled call centres towards handling two-way interactions over Web in the form of chat and e-mails. The name ň€ścall centreň€ť no longer encapsulates their core area of operations. Hence, the better name for them now is ň€ścontact centreň€ť.
Our earth today has basically gone high-tech. As far and wide as we go there are folks around us talking on cell devices, using laptop pc"s, PDA"s, and digital cameras. Let"s deal with it: we are in society doing the precise thing. Our portable computers, Blackberries, cell telephones, and digital cameras are many of our most valued possessions. In fact, most of us do not head out of the home without several of these items. That"s the purpose though, isn"t it?